Last updated: April 07, 2020
For immediate support, please contact our Member Support team at (866) 403-2620.
At Inspire, we care deeply about our Inspire family and those communities where we serve. We are currently facing an unprecedented situation with the COVID-19 pandemic and it’s important that we all do our part to keep everyone safe. For up-to-the-minute and accurate information about the COVID-19 virus, please refer to the Centers for Disease Control (CDC) or the World Health Organization (WHO) sites.
During this tough time, our number one priority is to ensure the well-being of our employees, members, and partners. If you are an Inspire member, rest assured that while our Member Support team is working remotely, they are still available to answer your questions about your bill or your account.
Below you will find answers to some of your frequently asked questions. If you have further questions, please contact our Member Support team at (866) 403-2620 or email us at membersupport@helloinspire.com. We will be available from 9am to 6pm (EST) to assist you.
- I am concerned about paying my electricity bill. What should I do? Your electric bill is still managed by your local utility. For any questions related to the status of your electricity service, please contact your local utility.
- ILLINOIS
- MASSACHUSETTS
- MARYLAND
- NEW JERSEY
- NEW YORK
- OHIO
- PENNSYLVANIA
- I am now working from home and expect to increase my energy usage significantly. Will that impact my monthly charges? We understand that many customers are increasing their electricity usage as we all are staying home more. If you are on an Inspire monthly subscription, you will continue to pay the same amount each month for your electricity supply, even if your usage increases. However, if you are a fixed or variable rate customer, your supply charges will change with your usage. Also, please keep in mind that Inspire is only responsible for supply charges. All other charges on your bill are managed by your utility.
- Who do I call if I have questions about my Inspire account? Inspire is here to answer any questions you have about your Inspire membership. Please call our Member Support team at (866) 403-2620. This includes questions about your rate and term. For any questions related to outages, bill payment, or shut off concerns, please call your local utility directly.
- I scheduled an installation for my thermostat. What happens now? All previously scheduled thermostat installations have been paused at this time. We will reach out to reschedule your professional installation appointment at a later date, when it has been deemed safe to do so. Should you have any questions with your previously installed Inspire thermostat, please reach out to our Member Support team at (866) 403-2620.
- How is Inspire helping communities in the wake of the COVID pandemic? In addition to re-deploying our sales team to support retail partners with restocking, Inspire is partnering with Omaze - a national online fundraising platform - on its COVID-19 campaign "Omaze together" to support communities directly affected by the pandemic. Inspire is matching up to $25,000 in donations from our Employees, Members, and Partners with a goal to raise $50,000. 100% of the proceeds will go directly to the benefitting organizations. Given the large array of causes and industries that need help right now, our friends at Omaze have identified several organizations on the front-lines of COVID-19 relief efforts. The platform allows individuals to contribute to one specific cause, or five organizations at once which include: International Medical Corps, Direct Relief, Team Rubicon, Save the Children/No Kid Hungry, and Feeding America. If you would like to contribute through our partnership, please visit donate.inspireenergy.com.
We are also implementing additional precautionary measures to safeguard the well-being of our members, field workforce, and communities including:
- Discontinued home visits for new customer sign-ups and smart thermostat installations.
- No longer staffing Retail or Event kiosks in any of our markets.
- Redeployed Retail team members to assist essential operations in partner stores, including stocking shelves and helping with curbside pick-up. This not only helps our local communities meet increased demand for necessary household products, but also supports our team members with a sustained income.
- Providing support to our partners and team members, including additional training and opportunities to contribute time and effort to local organizations impacted most by the pandemic.
- Actively encouraging all of our corporate employees to work remotely and avoid unnecessary in-person social gatherings. Our Member Support team will be working remotely, but still available for your questions. If you need to reach our Member Support team, please contact us at membersupport@helloinspire.com or call us at (866) 403-2620.
