Privacy Policy

Welcome to the online web and/or mobile services of Inspire Energy Holdings, LLC (“Inspire Energy,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information your personal information we collect through our Service or in connection with our other products and services (collectively, our “Services”), and your choices about the collection and use of your information.


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HOW WE COLLECT AND USE INFORMATION

Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Service (https://helloinspire.com/policies/terms-of-service)


We collect the following types of information about you:


Information you provide us directly: We ask for certain information such as your first and last name, address, phone number, e-mail address, information about your home or business, and utility account information when you register for an Inspire account, or if you correspond with us. Please note that this information may be transmitted to us if you enter it into our online registration form, even if you do not complete the registration process (e.g. even if you do not click a submission button). We may also retain any messages you send through the website. We use this information to operate, maintain, and provide to you the features and functionality of the Services, and to communicate with you regarding the Service and the Inspire services.

Information from third-party sources: We collect information from private and governmental third-party data sources, such as the United States Environmental Protection Agency, that may relate to you or your property, such as information about historical energy consumption on your property or in your area.

Information about your energy consumption: With your consent, we may ask your utility provider to release certain information that we need to provide services to you, such as your address, phone number, account number, future and historical energy consumption, meter readings, payment history, billing determinates, rate classifications, and peak electricity demand. We use this information to provide our Services to you, to calculate and analyze aggregate energy consumption metrics, to track and improve our products and Services, to connect you with providers in your area, to share and display third party offers that may be of interest to you, and otherwise product you Services. Please contact us at membersupport@helloinspire.com to better understand, correct, or otherwise discuss the energy consumption information we have received from your utility provider.

Use of cookies and other technology to collect information.: We automatically collect certain types of usage information when you use our Service. When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, how frequently you access the Service, and other actions you take on the Service), and allow us to track your usage of the Service over time. We may collect log file information from your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Service. We may work with third parties to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
When you access our Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Service; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our Service.

SHARING OF YOUR INFORMATION

We may share your personal information in the instances described below.


Who we may share your information with: We may share your information with third-party vendors, consultants and other service providers that perform services on our behalf, in order to carry out their work for us, which may include identifying and serving targeted advertisements, content or service fulfillment, or providing analytics services. We may share your information with other brands owned or controlled by Inspire, and other companies owned by or under common ownership as Inspire, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiary it owns. See also the subsection entitled “Commercial and marketing communications” under the heading “HOW WE STORE AND COLLECT YOUR INFORMATION” for more information on how we may use your information for marketing and promotional purposes.

Who we share your energy consumption information with: Except as prohibited by applicable law, we may share your energy consumption information with our third party affiliates that provide energy home-related services that you may be interested in. We may also anonymize or aggregate your energy consumption information and share that data with third parties in a manner that does not identify you as an individual.

What happens in the event of a change of control:We may buy or sell/divest/transfer the company (including any shares in Inspire), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other user information related to the Service and services may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of Inspire.

Instances where we are required to share your information: Inspire will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service (https://helloinspire.com/policies/terms-of-service) or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of Inspire, our Users or others.

Sharing anonymous information. We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

Ads on Inspire: We may permit third-party advertising partners to use cookies and other technology to collect information about your browsing activities over time and across different websites when you use the Services. For example, we may use advertising services provided by third-party ad partners to market our services to you on other websites. Through a process called “retargeting,” each service places a cookie or similar technology on your browser when you visit our Services so that they can identify you and serve you ads on other sites around the web based on your browsing activity. You may be able to “opt out” of the collection of information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, and to learn how you may be able to opt-out of interest-based advertising from many online advertising networks, you may wish to visit http://www.allaboutcookies.org snd/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). If you access our service on your mobile device, you may not be able to control tracking technologies through settings. Inspire does not sell, rent, or share the personal information we collect directly from you or about you from third parties with these third-party ad servers or ad networks for such parties’ own marketing purposes.

HOW WE STORE AND PROTECT YOUR INFORMATION

Storage and Processing: Your information collected through the Services may be stored and processed in the United States or any other country in which Inspire or its subsidiaries, affiliates or service providers maintain facilities. Inspire may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Inspire or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe: Inspire cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Services. If we provide you with features that allow you to manage your account online, you are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Inspire, at all times. However, Inspire cannot ensure or warrant the security of any information you transmit to Inspire or guarantee that information on the Services may not be accessed, disclosed, altered, or destroyed. Inspire is not responsible for the functionality or security measures of any third party service you use or access.

Compromise of information: In the event that any information under our control is compromised as a result of a breach of security, Inspire will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

YOUR CHOICES ABOUT YOUR INFORMATION

You control your account information and settings: You may update your account information and email-communication preferences at any time by emailing us at membersupport@helloinspire.com. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Services-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Services and/or services, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at membersupport@helloinspire.com.

Commercial and marketing communications: We use the information we collect or receive to communicate directly with you. We may email or call you with promotions, special offers, and other information regarding the Service and Inspire’s services. If you do not want to receive such email messages or phone calls, you will be given the option opt out or contact us at membersupport@helloinspire.com. We also use your information to send you Services-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Services, technical and security notices). You may not opt out of Services-related e-mails. We may also share your information with third party affiliates who may have offers or services you may enjoy. Please contact us at [insert email address] if you would no longer like us to share your information with these parties.

Opting out of collection of your information for Tracking / Advertising:Because we track Service usage information through the use of cookies for analytic and internal purposes only, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for these purposes. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit allaboutcookies.org).
As discussed above, to avoid tracking by our third-party ad partners, you can change your browser settings to reject cookies or to notify you when cookies are set and you could select the Do Not Track option on your browser, though we have no control over and cannot confirm whether these third-party ad partners honor the Do Not Track browser signal. Additionally, many advertising companies are members of the NAI or DAA and/or provide opt-outs on those industry pages at networkadvertising.org/choices or aboutads.info/choices.
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Inspire or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at membersupport@helloinspire.com.

How long we keep your information: Following termination or deactivation of your account, Inspire may retain your information for a commercially reasonable time for backup, archival, or audit purposes. We may retain your anonymized or aggregated information and content in perpetuity after deleting all personally identifiable data.

CHILDREN’S PRIVACY

Inspire does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Services and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at membersupport@helloinspire.com.

LINKS TO OTHER WEB SITES AND SERVICES

We are not responsible for the practices employed by websites or services linked to or from the Services, including the information or content contained therein. Please remember that when you use a link to go from the Services to another website, our Privacy Policy does not apply to third-party websites or Services. Your browsing and interaction on any third-party website or Services, including those that have a link or advertisement on our Service, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for and we do not have any control over any third-parties that you authorize to access your information. If you are using a third-party website or service and you allow such a third-party access to your information you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Services.

HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Services, please contact us at membersupport@helloinspire.com.

CHANGES TO OUR PRIVACY POLICY

Inspire may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page.



This privacy policy was last modified on January 20, 2017.